Account Manager, Health IT Solutions

At the service of medical imaging since 1954, Christie Innomed develops, distributes, integrates and supports innovative solutions and products that improve the performance of healthcare institutions in Canada in medical imaging and health IT solutions.


Christie Innomed is today a leader in imaging and medical informatics, with more than 250 specialists serving more than 1,500 hospitals and clinics across Canada.


As part of a highly skilled and committed team, you will have the unique opportunity to make a difference and contribute to this by playing a key role in the growth of our Health IT Solutions division.

Job description


Reporting to the Executive Director, Sales and Healthcare IT Solutions, the Account Manager will be responsible for the full range of health IT solutions distributed by Christie Innomed in Quebec and the Atlantic provinces.

These products include a wide range of Radiology and Cardiology products such as the Fujifilm Synapse Suite (PACS Radiology and Cardiovascular, VNA, Advanced Visualization and Enterprise Diagnostic Visualizer), our Neuron RIS Solution Suite as well as our Cloud hosting solution. The Account Manager will be responsible for the sales budget as defined for the applicable territory and will have to work in close collaboration with the multidisciplinary teams (marketing , product, service, etc.) to market, promote and sell these solutions.

The incumbent will be responsible for identifying new opportunities and supporting closing negotiations; he will be responsible for developing strong customer relationships, meeting sales quotas and working closely with other business units in the organization to achieve results that exceed expectations.

Key accountabiliies

  • Meet or exceed the sales and revenue targets established for the territory;
  • Build a solid business relationship with customers to maximize their return on investment;
  • Build relationships at all organizational levels through regular and proactive contacts;
  • Ensure a deep understanding of the client’s unique challenges and how our solutions and services add value;
  • Produce monthly forecasts, in collaboration with the Sales Director;
  • Implement regional products launch strategies based on the National strategies of Christie Innomed;
  • Act as a representative of Christie Innomed and assist the contract coordinator throughout the service agreement and maintenance renewal process.
  • Support the PMO during the definition of the statement of work (scope management) and throughout the implementation process;
  • Trigger and manage the escalation process for critical customer issues (act as a liaison agent between sales, service, product marketing, development team and the customer);
  • Help management implement business cases for products profitability, testimonials in coordination with the marketing;
  • Assume responsibility and actively participate in evaluations of the proposals and of submissions requests for information in collaboration with members of the Sales Team;
  • Coordinate site visits, presentations and demonstrations;
  • Prepare sales and marketing reports as requested by the Sales Director;
  • Report any information/ or concerns on products, market or competition to the Sales Director;
  • Participate in the support of national sales and / or regional trade shows in which Christie Innomed and / or its distributors are participating;
  • Be responsible for reflecting the requirements related to our quality system.


How to apply

Qualifications and experience

  • University degree in a relevant field;
  • Advanced training in healthcare informatics;
  • Minimum required experience of 5 years related to the position;
  • Experience in a customer service role or technical sales;
  • Be available to travel more than 50% of the time;
  • Strong knowledge and skills in healthcare informatics.

Specific requirements

  • Excellent oral and written communication skills, in French and English;
  • Excellent presentation skills, both in content development and in the ability to convey messages to senior leaders;
  • Have significant and successful Sales Skills;
  • Have success in building / maintaining strong relationships with a high level of integrity and respect in the field.

If you are interested in this challenging position, please forward your résumé to:

Each application will be considered. Please note, only those selected to be interviewed will be contacted.

Christie Innomed develops, distributes, integrates and supports innovative products and solutions that improve the performance of Canadian healthcare institutions in the areas of medical imaging and information management solutions.

Our professionals assist hospitals and clinics to optimize their imaging technologies and to increase performance outcomes in patient screening, diagnosis and treatment management. Christie Innomed provides extensive technical and clinical support for improving workflows and managing modalities, thereby helping customers to deliver the best care possible.



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