At the service of medical imaging since 1954, Christie Innomed develops, distributes, integrates, and supports innovative solutions and products that improve the performance of healthcare institutions in Canada in medical imaging, technology management and health IT solutions.
Christie Innomed is today a leader in imaging, healthcare multi-vendor services and medical informatics, with more than 250 specialists serving more than 1,500 hospitals and clinics across Canada.
Reporting to the Biomedical Service Manager, your main responsibility will be to serve as a liaison between assigned Biomedical Technologists and the Service Manager. The Team lead is responsible for clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of medical equipment policies and procedures. This position performs and manages operations on a day-to-day basis, collaborates and maintains positive relationships with customers, works to develop colleagues, and provides a communication channel between hospital executives and Christie Innomed Office. The TL also ensures that our services follow regulatory standards. This position includes a hands-on service component in general biomedical. The position is based in Southwestern Ontario.
Leadership and Technical Knowledge
- Perform troubleshooting of complex problems, calibrations, repairs, and preventative maintenance on a wide variety of medical devices.
- Ownership of accuracy and regulatory compliance of CMMS.
- Proficient in hospital centralized monitoring systems with a strong IT background.
- Liaison between Christie Innomed and assigned customers.
- Manage and motivate team to ensure quality and efficiency.
- Responsible for scheduling technicians to ensure customer contract requirements.
- Coach and mentor technologists.
- Provides alternate solutions to the Service Manager for critical and complex issues.
- Acts as decision-maker in coordination with Operations Director in the absence of the Service Manager.
- Support Christie Innomed policies, procedures, and practices.
- Broader knowledge of CSA standards, government laws and Health Canada regulations pertaining to medical devices in a healthcare facility.
- Meet client’s expectations concerning service quality and communications.
- Routinely travel to healthcare facilities throughout Ontario to complete scheduled and unscheduled service activities.
- Effectively self-manage time and assigned projects.
- Complete timely documentation related to products, test reports, service records, customer service logs, emails, etc.
Key performance measures
- Manage Service Operations functions, such as service contracts and resources. Document the demand labor, demand parts, labor, contracts, labor, and parts;
- Answer questions and meet with others to discern the root cause of technological/process problems;
- Manage inventory of shop supplies;
- Develop service strategies with an outlook of continuous process improvement;
- Manage day to day operations and make sure open work orders are made a priority and that PM inspections are documented.
Account management and development
- Build and maintain relationships with customers by employing interpersonal and conflict management skills;
- Effectively collaborate with customers and vendors to develop win-win solutions;
- Manage financial performance.