Implantation Specialist -Technical Component

Christie Innomed has been serving the medical field since 1954, developing, distributing, integrating and supporting innovative solutions and products that improve the performance of Health Institutions in Canada in medical imaging and health IT solutions.

Christie Innomed is now a leader in medical imaging and computer science, with more than 250 specialists assisting more than 1,500 hospitals and clinics across Canada.

Role Description

Summary

 Reporting to his supervisor, the incumbent assumes a technical expert role in the installation of IT infrastructure and the integration of information systems and/or information products as well as in the implementation of some advanced features. He contributes to the full life cycle of implementation projects. He is a member of the Project Office (PMO) and actively participates in the development and maintenance of the Project Office, in order to contribute to the achievement of the objectives of operational excellence.

Key Responsibilities

As a Technical Implantation Specialist, your main responsibilities are:

  • Install, configure and test IT infrastructure (storage, network, server, software, etc.).
  • Set up interfaces and participate in software configuration and testing, in preparation for implementations.
  • Analyze, synthesize and document problems with the installation and/or configuration of IT infrastructure. Participate in the resolution of this and integration as well as integration issues.
  • Explains all the technical features offered and supports our customers in setting up (configuration, testing and commissioning) while respecting the quality standards of manufacturers.
  • Model and document the processes of installing and setting up IT infrastructure and then participate in the evolution of solution architecture
  • Produce and update installation n technical documents.
  • Support customers in the analysis of their needs, make recommendations on product optimization and then ensure their
  • Work with the members of the implementation team to provide them with support and advice.
  • Provide the support required to customers with respect to installation problems.

As an expert in his field, a recognized leader with experience, the incumbent’s role also involves:

  • Stay on the lookout for improvements made by manufacturers in certain products.
  • Participates in support escalations related to technical problems.
  • Occasionally participate in tenders.

As a member of the PMO, membership in this group involves, among other things:

  • Create and disseminate documentation on features and/or products.
  • Provide in-house training to our organization.
  • Organize and lead discussion workshops on technical issues of IT infrastructure, installation or product integration.
  • Act as a liaison between teams and, if necessary, directly with manufacturers.
  • Work closely with other departments and functions of the organization.
  • Take part in ongoing improvement activities.

Job requirements

Qualifications and   experience

  • A degree in computer science or similar training.
  • Minimum of ten years of recent experience in a computerized medical environment (clinics, hospitals, service center, etc.. ) including 5 years as a technician.
  • An experience in implementing a PACS/RIS-type IT solution or similar software.
  • Experience in installing IT infrastructure.
  • Relevant experience in customer support.
  • Mastery of French and English, both oral and written;
  • Professional certification associated with information Technology (trump).

 Special Requirements

  • Advanced knowledge of communication standards, ie DICOM, HL7, IHE and others;
  • Functional knowledge of WMWare, SQL, Windows Server 2012 and 2012 environments.
  • Available outside regular hours for supportive settlements and climbs;
  • Excellent ability to synthesize and document in a clear and concise manner;
  • To be organized, autonomous and to be endowed with a spirit of analysis;
  • Excellent judgment, flexibility, autonomy and open-mindedness.
  • Demonstrate a high tolerance for stress and ambiguity.
  • Recognized facility for planning, time management and priorities;
  • Be available to travel (between 25% and 50% of the time, depending on operational needs);
  • Valid driver’s license and passport.
Saint-Eustache
Full-time

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