Multivendor Imaging Service Engineer

At the service of medical imaging since 1954, Christie Innomed develops, distributes, integrates and supports innovative solutions and products that improve the performance of healthcare institutions in Canada in medical imaging and health IT solutions.

Christie Innomed is today a leader in imaging and medical informatics, with more than 250 specialists serving more than 1,500 hospitals and clinics across Canada.

Role description

> Summary

Reporting to the Imaging Team Lead, you will be responsible to repair, maintain, test, and calibrate basic and complex Diagnostic Imaging equipment/systems to ensure safe and proper operation.

> Key accountabilities

  • Support Christie Innomed policies, procedures and practices.
  • Administer inspections, investigations, calibrations, and repairs, in addition to proactively troubleshooting, and performing preventative maintenance on diagnostic imaging equipment.
  • Monitor and maintain an assurance plan for equipment safety and mandatory performance levels.
  • Service multiple modalities of Diagnostic Imaging equipment from multiple manufacturers. Tier 1 diagnostic equipment including CT and/or MR experience desired.
  • Broader knowledge of laws and regulations pertaining to imaging equipment and radiation safety and protection practices
  • Meet client’s expectations concerning service quality and communications.
  • Complete paperwork in a timely manner.
  • Routinely travel to hospitals and clinics to complete scheduled and unscheduled service activities for analog and digital x-ray systems, Cardio Vascular, mammography systems, ultrasound, CT, MRI, Nuclear Medicine.
  • Participate in the installation and calibration of new equipment installed in hospitals and clinics as required.
  • Effectively self-manage time and assigned projects.
  • Complete documentation related to products, test reports, service records, customer service logs, etc.

Requirements

> Qualifications and experience

  • College degree in electronics, computer technology or electromechanical, or other relevant field of studies.
  • Minimum of five (5) years’ experience servicing diagnostic imaging equipment preferably in a Hospital environment from multiple manufacturers.
  • In addition, the incumbent will have one or more specific modality skills sets including Ultrasound, Radiographic, Radiographic/Fluoroscopic, Mammography, CT/Cath Lab, MRI, and Nuclear Medicine.
  • Experience with multiple manufacturers’ equipment, including Canon, Carestream, Philips and GE is an asset.
  • Experience in maintaining documentation of all activities performed, and in supporting the Multi-Vendor Services program performance improvement initiatives.
  • Strong mechanical or electromechanical aptitude.
  • Able to lift and move material weighing up to 50 pounds.
  • Good working knowledge of computer systems, Windows OS, and networking would be an asset.
  • Ability to travel within Canada, and legally entitled and able to travel outside Canada.
  • Excellent command of English, both oral and written.

> Specific requirements

  • Excellent oral and written communication skills.
  • Have customer satisfaction and loyalty at heart.
  • Expertise in analysis and problem solving.
  • Good learning ability, self-taught.
  • Excellent organizational skills and attention to detail.
  • Demonstrate rigour and method.
  • Know how to manage stress and adapt to different clients.
  • Take initiative, act with confidence and work under one’s own direction.
Ontario
Full-time

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