STAT-Queue & Waiting Room

A complete system to manage patient flow from arrival to discharge

STAT-Queue & Waiting Room is a multi-kiosk and multi-display solution that improves the patient experience. The software shortens their journey, manages and directs traffic to the various departments and service points.

  • Self-service check-in: Prioritization is based on appointment type done by touchscreen interface or swipe of a health card.
  • Reduction of waiting queues: Better identification of patient needs enables automatic redirection.
  • Real-time global overview: Data display enhances patient flow for all waiting areas.

STAT-Queue & Waiting Room, complete patient management system for waiting rooms in healthcare institutions

More than a simple ticket
The STAT-Queue & Waiting Room solution is not limited to managing waiting rooms, it also redirects patients and adapts to various workflows such as:

  • Reception and admission
  • Sampling
  • Specialized external clinic
  • Diagnostic services

Multi-centre management solution
STAT-Queue & Waiting Room is a scalable solution for multi-site and multi-facility settings.


  • Parameter-driven display
  • Personalized on-screen messages
  • Audible warning
  • Customizable ticket content
  • Ticket linked to specific customer
  • Visual dashboard
  • Unique SQL database for all your departments
  • Display of average time by sector
  • Ticket priority according to department
  • Optional audible warning and vocal calls
  • Optional import of the day’s appointment list
  • Optional link to patient list

With intelligent prioritization, STAT-Queue & Waiting Room reduces waiting time by automating the patient flow process. Through the use of visual and audible indicators, the solution is designed to optimize and enhance the patient experience.

  • Bilingual application
  • Intuitive touch screen interface
  • Large screen display and audible indicators
  • Real-time dashboards for global overview
  • Single ticket to access different services
  • Control of waiting areas and redirection of patients

Christie Innomed develops, integrates and ensures support for health-related software solutions. Our innovative information management products help to improve performance in healthcare establishments across Canada.

STAT-Solutions applications offer efficient, reliable and easy to use solutions that meet the information needs of your entire organization, while adequately supporting healthcare professionals:

  • STAT-Transport: inter-facility transportation coordination
  • STAT-Emergency: emergency department optimization
  • STAT-Portering: internal patient movement management
  • STAT-Queue & Waiting Room: tracking patients through the care episode
  • STAT-Bed Management: predictive bed management
  • STAT-Outpatient: patient management in clinic and day hospital

Each solution is designed to provide competitive and financial advantages:

  • Integrated systems
  • Flexibility
  • Quick return on investment