STAT-Queue & Waiting Room

STAT-Queue & Waiting Room (Stat-Q) is a complete patient greeting and waiting area management system designed for use with interactive touchscreen kiosks. By automating low-value steps in the reception process, it streamlines operations for administrative and clinical staff while enhancing the patient experience.

Beyond managing waiting area flow, Stat-Q coordinates patient reception, links arrivals to scheduled appointments, and optimizes the sequence of multi-department visits.

• Patient reception with or without appointments.
• “Turnkey” solution with customizable kiosks.
• Integration with appointment scheduling systems and EMRs via HL7 for rapid acknowledgement of appointments and patient info for a rapid greeting process.
• Clear and accessible touchscreen interface.
• Highly accessible touch-screen kiosk designed for optimal use and care in institutional settings, including frequent, thorough cleaning and disinfection.
• Patient-selected choice of bilingual display at greeting kiosk with audible voice calling in selected language.
• Real-time access to all or selected waiting files with average wait times and ticket priority by service.
• Multi-appointment capability during the same visit, with a single ticket with automatic transfer to next scheduled service.
• Complete stats and reporting module for optimal use and process improvement.

A complete, turn-key solution for patient greeting and waiting-room management.

• Fully customizable, greeting kiosk with a large touchscreen surface for a clear and concise display.
• Interfaces with clinical-administrative and appointment scheduling systems in HL7 mode.
• Customizable ticket content.
• Display and voice announcement of the next number called on a fully customizable giant screen.
• Simple and user-friendly dashboard for users.
• Centralized SQL database for all services.
• Real-time, comprehensive display of key performance indicators.
• Ticket prioritization based on the service.
• Optional import of daily appointment lists.
• Exhaustive statistics and reporting module.

The intelligent prioritization of STAT-Q reduces patient wait times and automates the entire greeting process and waiting room management. STAT-Q is a flexible solution that optimizes the patient experience during their visit. It also provides tangible gains:

• 89%   cost savings compared to the traditional, non-auomated patient reception process.
• 15 to 30% reduction in wait time.
• 5% reduction in patient greeting and acknowledgement process.

Christie Innomed develops, integrates and ensures support for health-related software solutions. Our innovative information management products help to improve performance in healthcare establishments across Canada.

STAT-Solutions applications offer efficient, reliable and easy to use solutions that meet the information needs of your entire organization, while adequately supporting healthcare professionals:

• STAT-Queue & Waiting Room: tracking patients through the care episode
• STAT-Emergency: emergency department optimization
• STAT-Transport (external): inter-facility transportation coordination
• STAT-Portering (internal transport): internal patient movement management
• STAT-Bed Management: predictive bed management
• STAT-Outpatient: patient management in clinic and day hospital

Each solution is designed to provide competitive and financial advantages:

• Integrated systems
• Flexibility
• Quick return on investment